Effective Date: [2024-7-18]
Thank you for shopping at mingrener.com. We strive to provide the best products and services. Please read our Shipping & Return Policy carefully to understand our practices and procedures.
Shipping Policy
Processing Time
- All orders are processed within 4-10 business days. Orders are not processed or shipped on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed. Please allow additional days for delivery. If there will be a significant delay, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times may vary depending on your location and the shipping method selected:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 4-7 business days
- International Shipping: 5-10 business days
Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- mingrener.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- mingrener.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Return Policy
Returns
- Our policy lasts 7 days from the date of delivery. If 7 days have gone by since your receive the goods, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items
- Several types of goods are exempt from being returned:
- Several types of goods are exempt from being returned:
- Custom jewelry and personalized items
- Jewelry sets that have been altered or resized
- Earrings (due to hygiene reasons)
- Items marked as final sale
- Opened or used jewelry cleaning products
- Antique snuff bottles and vajra items that have been used or show signs of wear
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Return Process
- To initiate a return, please contact us at service@mingrener.com. We will provide you with a return address and instructions.
- Please include your receipt or proof of purchase in the return package.
Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at service@mingrener.com.
Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For more information about our Shipping & Return Policy, please contact us at:
service@mingrener.com
By shopping at mingrener.com, you acknowledge that you have read, understood, and agree to be bound by this Shipping & Return Policy.