Effective Date: [2024-7-18]

Thank you for shopping at mingrener.com. We strive to handpick the best products and services. Please read our Shipping & Return Policy carefully to understand our practices and procedures.

Shipping Policy

Processing Time

• All orders are processed within 4-10 business days. Orders are not processed or shipped on weekends or holidays.
• If we experience a high volume of orders, shipments may be delayed. Please allow additional days for delivery. If there is a significant delay, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery times may vary depending on your location and the shipping method selected:
  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 4-8 business days
  • International Shipping: 5-10 business days

Shipment Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

• mingrener.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

• mingrener.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Return Policy

Returns

• Our policy lasts 7 days from the date of delivery. If 7 days have gone by since your received the goods, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable Items

• Several types of goods are exempt from being returned:
  • Custom jewelry and personalized items
  • Jewelry sets that have been altered or resized
  • Earrings (due to hygiene reasons)
  • Items marked as final sale
  • Opened or used jewelry cleaning products
  • Antique snuff bottles and vajra items that have been used or show signs of wear
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Return Process

• To initiate a return, please contact us at service@mingrener.com. We will provide you with a return address and instructions.
• Please include your receipt or proof of purchase in the return package.

Refunds

• Once we receive and inspect your return, we’ll send you an email. It will confirm if your refund is approved or denied.
• If approved, we’ll process your refund. A credit will appear on your original payment method within 1-2 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at service@mingrener.com.

Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

For more information about our Shipping & Return Policy, please contact us at:

service@mingrener.com

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By shopping at mingrener.com, you acknowledge that you have read, understood, and agree to be bound by this Shipping & Return Policy.