💸 Money-Back Guarantee
At Mingrener, your satisfaction is our top priority. We stand behind the authenticity and quality of every piece we offer — from vintage jade rings to rare collectibles.
We understand that buying jewelry online is a personal experience, and we want you to feel confident with every purchase.
✅ Our Guarantee
If for any reason you’re not completely satisfied with your order, you may return eligible items within 7 days of delivery for a refund.
💬 What’s Covered?
We offer a money-back guarantee for items that meet the following conditions:
- The item arrives damaged or significantly not as described
- You received the wrong item
- The item is missing from your package
- You contact us within 7 days of receiving your item
- The item is returned in its original condition and packaging
❌ What’s Not Covered?
Some items are non-returnable or final sale, including:
- Custom orders or personalized items
- Clearance/sale items marked “Final Sale”
- Items damaged due to misuse or improper care
- Returns requested after 7 days of delivery
💡 For vintage items, we do our best to describe their condition accurately. Small signs of age and wear are part of their charm — not considered defects.
🔄 How to Request a Return
- Email us at service@mingrener.com within 7 days of delivery
- Include your order number and a clear description or photo of the issue
- We will respond within 1–2 business days to confirm eligibility and return instructions
- Once we receive and inspect the item, your refund will be processed to your original payment method
💳 Please allow 3–7 business days for the refund to appear on your statement.
📦 Return Shipping
- Return shipping costs are the responsibility of the customer unless the return is due to our error
- We recommend using a trackable shipping method and keeping your proof of postage
💎 Shop with Confidence
We hand-pick and inspect every piece in our shop. While many of our items are one-of-a-kind and irreplaceable, your peace of mind matters most.
Questions? Contact our support team at service@mingrener.com — we’re here to help.