SHIPPING
Free Shipping & Delivery Times
We offer FREE Standard Shipping on orders over $200 to all eligible shipping countries.
Delivery Times
- United States
- Standard Shipping: 5-8 business days
- Expedited Shipping: 2-3 business days
- United Kingdom: 3-5 business days
- Other International Destinations: Delivery times vary by country.
Pickup Option (Maple Shade, NJ)
- Pickup Available: Usually ready in 24 hours.
- We will coordinate the pickup time once your order is confirmed.
- We may contact you via online chat, email, or phone.
- Payment Options for Pickup: Cash, Venmo, Zelle, PayPal.
📍 Pickup Location:
MAPLE SHADE, NJ 08052, United States (contact us for the exact address if you placed an order to pick the items up.）
📞 +1 (202) 250-4085
Tracking Your Order
Once shipped, you will receive an email confirmation with a tracking number.
Customs & Import Taxes
International buyers are responsible for any customs duties or taxes in their country. Please check your country’s import policies before purchasing.
Lost or Stolen Items
We recommend selecting Signature on Delivery at checkout to reduce the risk of loss. Once marked as delivered, we are not responsible for lost or stolen packages.
RETURNS & REFUNDS
Return Policy
For shipped orders: We accept returns within 7 days of delivery if the item is unused and in its original packaging. Vintage and handmade items may have natural imperfections, which add to their unique charm.
For local pickup: All sales are final. Please inspect the item at pickup, as we do not accept returns or exchanges for in-person transactions.
Non-Returnable Items
- Gift cards
- Downloadable software
- Health & personal care items
- Custom or engraved jewelry
We do not accept returns for change of mind due to the nature of jewelry and silver products.
Damaged or Faulty Items
- If your item arrives damaged or defective, contact us within 7 days with your order number and photos.
- If approved, we offer a replacement, store credit, or refund (excluding shipping costs).
Refund Process
Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, a refund will be issued to your original payment method.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or payment provider.
- Contact your credit card company (processing times vary).
- Contact your bank.
If the refund still hasn’t been processed, contact us at service@mingrener.com.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, email us at service@mingrener.com before returning the item.
Shipping Returns
To return an item, mail it to:
📍 service@mingrener.com
- Return shipping costs are non-refundable.
- For expensive returns, we recommend trackable shipping or insurance.
Need Help?
For any questions, contact us at service@mingrener.com