Frequently Asked Questions
Our Jewelry
To keep your jewelry looking its best:
- Sterling Silver: Store in an airtight bag when not worn to prevent tarnishing. Clean with a soft cloth and silver polish.
- Gemstone Jewelry: Avoid direct exposure to chemicals, lotions, and perfumes. Clean gently with a damp cloth.
- Pearls & Opals: Wipe with a soft cloth after wearing and avoid prolonged water exposure.
Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
Yes! We use 925 sterling silver, solid gold, and genuine natural gemstones unless otherwise stated. Each piece meets high-quality standards, and we provide certification for certain gemstone and fine jewelry items.
Yes, we offer custom-made and engraved pieces for special occasions. Contact us at service@mingrener.com to discuss your personalized jewelry needs.
Absolutely! We stand by the craftsmanship of our jewelry. If you experience any manufacturing defects, we will offer a replacement or repair within the warranty period. Normal wear and tear are not covered.
Payment & Shipping
We accept:
- Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
- PayPal, Venmo, Zelle
- Apple Pay, Google Pay
If your order hasn’t shipped yet, email us at service@mingrener.com ASAP with your updated address. Once shipped, we can’t modify the destination.
We offer FREE standard shipping on orders over $50 to eligible countries. For orders below this amount, shipping fees are calculated at checkout.
- U.S. Standard Shipping: 5-8 business days
- U.S. Expedited Shipping: 2-3 business days
- UK & International: 3-10 business days (varies by country)
Custom or handmade items may take longer.
International buyers may be subject to customs duties and taxes depending on local laws. These fees are the buyer’s responsibility. Please check with your country’s customs office for more details.
Returns & Exchanges
We accept returns within 30 days of purchase. Items must be unused, in original packaging, and in resale condition.
Non-returnable items:
- Custom-made or engraved jewelry
- Earrings (for hygiene reasons)
- Gift cards and digital items
For returns, email {email address} with your order number and reason for return.
We only replace items if they arrive damaged or defective. Contact us within 7 days with photos of the issue. If the item is out of stock, we will offer store credit or a refund.
Order Issues
Oops! We’re sorry about that. Please email us at {email address} with your order number and a photo of the incorrect item, and we’ll make it right.
If your tracking shows “delivered” but you didn’t receive your order:
- Check with neighbors or your local post office.
- If lost, file a claim with the shipping carrier.
- We are not responsible for stolen packages, but we recommend purchasing Signature on Delivery for extra security.
- Orders can be canceled before shipping (15% cancellation fee applies).
- Once shipped, orders cannot be canceled.